BILLING POLICY

MAIL IN PAYMENTS : Due to the fact we are a sole proprietorship, our bank requires that physical check payments be made out to the owner: Troy R Schulz. We are not responsible for late payments should your payment have to be returned to you for correction. If you must pay with a paper check, please adhere to these rules.

Mail your payment to:

aeroplayne.com
812 Neff Court
Neenah, WI 54956

Please include a copy of your invoice with your mailed payment. Include your Customer ID Number or Name and Email Address on all billing correspondence and in the memo section of payment checks.

ONLINE PAYMENTS : Take advantage of the convenience of our online payment option. Click on the PayPal payment button at the bottom of the registration screen to proceed to the PayPal website where you may pay your invoice online.

PayPal no longer requires that you have an account with them to utilize their services and their services are very easy to use and convenient. You may now remit by secure direct credit card transaction through the PAYPAL web site. We do not provide support for PayPal issues. If you have questions or need assistance in setting up your account, please contact PayPal via their ONLINE HELP LINKS or contact links found on their site. For your convenience we are providing this link to the PayPal website to assist you in setting up an account or to view their services. If you choose PayPal as your primary method of payment for our services, we can also conveniently bill you to your email address through PayPal Billing.

aeroplayne.com bills hosting fees monthly one month in advance. Quarterly, semi-annual or annual pre-paid hosting payments are accepted. You may opt to pay for your hosting services in any of these increments. Should you choose a pre-paid option, multiply your monthly hosting plan cost by 3, 6 or 12 (depending on your pre-payment selection) and remit the total. If pre-paying annually, you may qualify for additional discounts. Ask for details. There is no tax applied to web hosting services. Paying ahead on your selected hosting plan does not lock in your current rate for the duration of the pre-payment. If we have an increase in hosting fees, you will be notified ahead of time and your account will be adjusted to allow for the new fees starting on your next billing.

Please include your Customer ID Number or Name and Email Address in the comments section of the PayPal payment screen.

IMPORTANT BILLING POLICY INFORMATION

Invoices are now being emailed on or about the 15th of each month. Any other services performed on your site will appear on the billing following completion of the the current month's work.

Custom maintenance work is billed monthly and payment is due within 10 days of invoice. New site and redesign work is invoiced per your individual contract arrangements.

You are billed by email one month in advance for your hosting services. Please allow enough mailing time so that your payment reaches us no later than the 25th of the month prior to the month for which you are invoiced. (ie. if your invoice is for the month of October, please allow time for your payment to reach us by September 25).

We occasionally send out important account information, server maintenance notifications, and there's also the matter of your invoices. If you cannot receive your invoice to make your payment on time then your site stands to be suspended and you stand to incur reinstatement and late fees. If your account goes into suspension, it is not only your web site that goes down but your entire account including email capability. We do not take responsibility in any way should you not be able to receive important information from us. If you plan on changing your email address please contact us ahead of time to make sure it is changed on your file.

We will no longer snail mail paper invoices or other pertinet information. This is not only time consuming but an unecessary expense. In order to keep costs down, we make every effort to not add additional expenses. Although we have very little server trouble, we are not immune. Computers are machines. Machines break down. Internet connections fail. If you have a computer and a web site or you surf the Internet you automatically know and accept the hazards. We do our best to provide you with excellent service. It is your responsibility to make it possible for us to contact you . If you feel that your primary email address is unreliable, please obtain a secondary address and provide it to us in the COMMENTS section on your registration application. The secondary email address you provide must be from an account unrelated to your web hosting account. For your benefit it should also be an email address that you do check for incoming mail on a regular basis.

YOUR INVOICES ARE YOUR RESPONSIBILITY: If payment is not received by noon CST on the 1st of the service month (which provides a grace period from the 15th to the 1st) your website will automatically be suspended if you have not contacted us to make payment arrangements. We do *not* issue payment reminder notices prior to payment due dates or suspension of accounts. Late fees will continue to accrue at the rate of $.75 per day until payment is received and are retroactive to the first of the month that payment was due. Should your site be suspended due to non-payment,a $25.00 reinstatement fee will also be required before your site will be reinstated . Due to the variety and number of clients we service we must adhere to these strict guidelines. We understand special circumstances do arise. Should you need to make special payment arrangements, please CONTACT US to make arrangements and include your Customer ID Number or Name and Email Address found on your invoice in all correspondence.

If you do not recieve your invoice, it is your responsibility to contact us to inquire on your account status . The main reason clients do not receive invoices is that they have changed email addresses and not notified us of the new email address therefore, you do not receive your invoice. We have no control over this and can only forward an invoice to the email address/s we have on file for you. It is to your benefit to notify us of any change in your email address.

Payments for new accounts are not extended a grace period for initial invoices as a grace period is built in to the initial invoice due date. If payment is not received by the date on your initial invoice, your account will automatically be suspended after noon CST on the date payment was to be received in our office.

HOSTING CANCELLATION NOTICE : If for any reason you wish to cancel your hosting services or remove your website from our service, a 10 day written notification is required (email will do provided we have notified you of receipt of your notice). If you do not provide a full 10 days notification, you will be charged the following month's hosting services plus all late fees due and payable up until this point. The reinstatement fee will not apply. We would appreciate being advised of the reason for your cancellation, however this is not mandatory.

VERY IMPORTANT: Lack of receipt of a proper cancellation notice or a "no response" from you to our communications does not excuse you from payment of your account nor does it exempt you from your payment responsibility or collection proceedings. Should we not receive payment for your account after several unsuccessful attempts have been made by us to collect the total amount due, we will proceed with Collection Agency action . This will add additional expensive account preparation fees to your account. If we attempt contact with you and do not receive a timely response we will assume that you are no longer interested in keeping your account and all monies due us are still collectable and we will make every effort to do so including legal action if necessary. This can include damaging entries to your credit report and the unpleasantness of dealing with our Collection Agency. Therefore, please seriously consider an act on your part of not responding to our invoices and notices. It is in your own best interest to communicate with us. It is only in this fashion that we may attempt to resolve the issue with you without involving our Collection Agency or Attorney. If you have a payment issue, CONTACT US immediately as we will work with you to remedy the situation. We cannot assist you with this if you are not willing to communicate with us.

REFUNDS for CANCELLATION of PRE-PAID HOSTING : If you wish, you may pre-pay your hosting plan quarterly, semi-annually or annually. You may qualify for a discount for annual payments (ask for details). We do not refund any pre-payments. THERE ARE NO REFUNDS.

If your contract differs from the information on this page, your individual contract clause/s will prevail.

Feel free to CONTACT US with any questions or concerns you have about your account. Please include your Customer ID number found on your invoice on all billing correspondence, thank you!

Thank you for trusting aeroplayne.com with your web hosting needs! You are NOT just another number and we are here to serve you!